Navigating the Bureaucracy of Higher Education: How Processes Impair Persistence for Adults

By Scott Greenberg - EvoLLLution. Bureaucracy: “A system that has many complicated rules and ways of doing things (Merriam-Webster); A system of administration distinguished by written and inflexible rules, regulations and procedures (Business Dictionary.com).”
Colleges and universities work hard to provide a supportive academic community that fosters student success, but they often miss their mark when it comes to serving adult learners. The bureaucratic nature of our institutions—with its policies and procedures wrapped in a one-size-fits-all model—can often be a hindrance for adult learners. More...