Help Joy help you. On the unusability of internal systems.

By Stephen Downes - Stephen's Web. Help Joy help you. On the unusability of internal systems.
Leisa Reichelt, disambiguity, Jul 25, 2014
I went through SAP training a couple of weeks ago and now I inhabit the same world Joy does - working with a software system with a paper notebook by my side (I also took extensive digital notes, which means I will have two support systems). More...