As Concern Over Student-Loan Servicers Grows, a Watchdog Steps Up Scrutiny

By Kelly Field. The nation’s top consumer watchdog is stepping up its oversight of student-loan servicers, the agency announced on Thursday.
The Consumer Financial Protection Bureau, which has been monitoring the sector since last March, said it would seek information on practices that "create repayment challenges" or set up "hurdles for distressed borrowers." The agency is also interested in "economic incentives that may affect the quality of service" provided to borrowers, it said in a statement. More...