10 Lessons from Healthcare.gov for Academic Tech

By Joshua Kim. Every tech person that I speak with agrees that the problems with healthcare.gov were totally predictable.  
The basic lesson that the academic tech community seems to be taking from the healthcare.gov debacle is that something similar would never happen to us.
This is the wrong lesson.
We need to learn from healthcare.gov so as not to repeat the same mistakes that the federal government made in our new platform rollouts. Read more...