Student complaints rise by 25%: do higher fees mean higher expectations?

By Rob Behrens. Perhaps, says independent adjudicator Rob Behrens. Butcuts in university resources are creating a more dangerous equation. As the independent adjudictor for higher education in England and Wales, I recently hosted the annual meeting of the European network of higher education ombudsmen (ENOHE). The exchange was invaluable. What stood out was the struggle that many campus ombudsmen – in Germany and the Netherlands for example – face to resolve complaints brought by their students. Read more...