It’s extremely challenging and costly to build an in-house mobile donation platform, not only because of the technology, but also because of privacy and compliance issues. More...
Colleges welcome Latino students
Latino students complete degrees at lower rates than other ethnic groups—and are more likely to still be enrolled after six years. These factors are prompting higher ed institutions to develop supports to help accelerate Latino student success. More...
Designing higher ed for a healthy democracy
How one institution made the shift to helping underserved students reach their academic goals. More...
Enrollment encouragement: Oregon State University’s Beaver Box o’ Swag
Aim: To boost enrollment of the top 1 percent of high school students who qualify for Oregon State’s Presidential Scholarship, admissions officers treat academic standouts like blue-chip athletes. More...
Colleges should always woo would-be students
On the road from acceptance to enrollment, would-be students stray, often stepping off the intended path. However, led by admissions offices, higher ed institutions are enticing accepted students to officially enroll by using innovative communication approaches, developing peer connections and making students feel as if they are already part of the family. More...
Highly qualified women in higher ed line up to lead
Academia continues to evolve for women aspiring to move into leadership positions. Once a career environment that offered few opportunities and minimal support for women’s leadership, the situation is improving for faculty and administrative positions, at colleges and universities, public and private, large and small. More...
Challenges in using data to evaluate faculty
Providers were asked: How well are colleges using data to measure faculty performance, and what related areas need the most improvements. More...
Challenges in managing huddle rooms
As huddle rooms within academic buildings grow in popularity, what challenges—perhaps unexpected ones—tend to crop up for administrators and professors. More...
IT customer service in higher ed
What staff and employees from every corner of campus expect from IT often differs from what tech staff can actually deliver. And while white-glove tech service might not always be possible, internal teamwork and enlightened management techniques can help IT departments earn a strong reputation for responsiveness. More...
Seven strategies for minimizing tech services staff issues
This may be especially important for tech staff who ignore policies, fail to carry their load or can’t seem to get along with co-workers. More...