As students’ expectations for service increase, so does the pressure on an institution to keep enrollment numbers up. The administrative team at Ivy Tech Community College in Indiana decided that to keep retention at a high level, it was necessary to provide a seamless, personalized customer service experience to its more than 200,000 enrolled and prospective students. This web seminar, originally broadcast on February 12, 2013, addressed how Ivy Tech shifted a slow, outdated administrative process to one that reinforces immediacy, connection, and improved customer satisfaction. Read more...

By Brent E. Betit. Mention “teacher training” to the typical college professor and his eyebrow will raise like the wing of a raptor. Talons may follow. College professors are experts in various disciplines—political science, mathematics, the biology of anthropology, the history of technology, and other disciplines from arcane to pedestrian. Teaching ability is universally presumed to accompany expertise in a discipline. Call it pedagogy by osmosis. In my prior role as a college provost, I interviewed dozens of eager experts, newly-minted doctorates in tow, looking for a first gig as a college professor. Because the college that I helped found is best known as a world leader in serving students with learning differences, every single candidate advanced the same query when I finally stopped peppering questions to breathe: “How will I learn how to work with your students?”
Great question. A Landmark College (Vt.) classroom is like no other setting on the planet—a unique environment that is without question the most neurodiverse cognitive ecosystem anywhere in the university world. Read more...