Google’s 3 Secrets To Designing Perfect Conversations

Google’s 3 Secrets To Designing Perfect Conversations
Mark Wilson, 2017/05/29
Google's approach to interaction is based on the work of British philosopher Paul Grice, who "theorized that people employ all sorts of norms (which are known as Grice’s Maxims) to make sure that conversations flow normally." What's interesting is that a lot of the time the response doesn't depend on having understood the other speaker. More...