Here’s what hotels and higher ed have in common

In the mid-1990s, Amazon started selling books online and quickly moved to dominate the space, including running Border’s online store by 2001 and driving Borders to bankruptcy by 2011. Kodak, which once had 90 percent market share in the U.S. film market, was disrupted by digital photography and ultimately filed Chapter 11 in 2012. Corporate behemoth Xerox has struggled to find its footing after small desktop printers disrupted its larger, more complex copy machines. In each case, disruptive innovations made products that were simpler, cheaper, and more accessible—and then became so successful that they toppled the long-standing leaders of the industry. More...