By Stephen Downes - Stephen's Web. Designing bots
Mary Treseler, O'Reilly, 2016/12/15

What this makes me wonder is what the best way to think is when creating bots. Consider this: "A designer who thinks in systems will get to know their users’ problems better and will be able to see the point where the bot technology won't be able to solve problems anymore." OK, fair enough. More...