Meet the Humans Behind College Chatbots

By Stephen Downes - Stephen's Web. Meet the Humans Behind College Chatbots
Rebecca Koenig, EdSurge, 2020/01/22
This story looks at the people who create scripts to be used by chatbots. The 'chatbot' described in this article is a tool that sends unsolicited text messages to students, though it may respond if texted back. Either way, there's a lot of scripting of the precise interactions to be sent to students. The article is an interesting look at the considerations involved. More...