The XaaS Economy is Here: How Well Are You Serving Your Customers?

The XaaS Economy is Here: How Well Are You Serving Your Customers?
Stephan Sieber, ReadWrite, 2018/06/22
This is more of a business model change than a technology change, but it is certainly enabled by technology. Everything as a Service (XaaS) refers to an economy where "where products and services are delivered in a continuous relationship with the customer, rather than as a series of discrete individual sales." This article documents the transition to XaaS (describing those not using it as 'lagging behind'). More...