The Ad Hoc Government Digital Services Playbook

The Ad Hoc Government Digital Services Playbook
Kaitlin Devine, Paul Smith, Ad Hoc, 2018/06/12
This got passed around the office today and it's a pretty good guide (and required reading) for administrators of technical services. 'Ad Hoc' is the name of the company that drafted this. It's focused on understanding customer and user needs, designing simple solutions, and phased-in migrations. More...