Practical User Research: Creating a Culture of Learning in Large Organizations

Practical User Research: Creating a Culture of Learning in Large Organizations
Sam Moore, A List Apart, 2017/07/27
What I like about this article is that it merges the idea of learning and research. It's set in a corporate environment, but the commentary could apply to anyone. The idea here is that companies need to be constantly learning about customer needs and how to provide for them, but it's a challenge to build this need into a learning culture. More...