Redefining the cost and complexity of library services for open and distance learning

Although most universities profess a belief that libraries are a key element in learner support, the full cost and complexity of providing quality library services to support open and distance education tend to be underestimated. It is argued in this article that this underestimation, in part, may reflect a lack of appreciation by faculty and university administrators of the role libraries play in the (distance) learning process. More...