Assessing quality: new research shows importance of human touch

Research into the potential of risk-based quality assurance highlights the importance of analysing data from universities and colleges in context, and not depending on metrics in isolation.
The research finds that the use of quantitative data as the sole trigger in risk-based quality assurance of higher education has limited potential. It shows that data based on past performance alone cannot reliably predict the outcome of a full, peer-led quality review. More...