A Model of Innovation and Change: Improving Self-Service and Focusing on Growth

By Nathan Relken - Evolllution. Back in 2009, BYU-Idaho was in the beginnings of expanding their online course offerings. As more courses and programs were offered online and the participation in these programs ballooned, the university quickly recognized the unique service efforts this initiative would require. Initial feedback was that online students were “lost,” and not sure where to go for help. More...