CE Focus on Customer Experience Would Benefit Main Campus

By Carolyn Young - EvoLLLution. Higher education has a reputation for being institutionally minded, stodgy and slow-moving. This characterization, however, could not be further from the reality in the continuing education (CE) environment. Serving non-traditional students, these units need to be focused on tailoring high-end customer experience and reactive to changes in the economy and labor market. More...