Student-Loan Counseling Has Room for Improvement, Study Finds

By Chronicle Staff.  Report: “From Passive to Proactive: Understanding and Improving the Borrower Experience With Online Student-Loan Exit Counseling”Organization: TG, a nonprofit organization that provides borrowers with support in navigating the federal student-aid process
Summary: The U.S. Department of Education’s online student-loan exit-counseling model, used by colleges across the country, has many flaws, says this new report, based on an analysis of six institutions that use it. More...