A Customized Solution to the Customer Service Dilemma

By Mike Noel - EvoLLLution. Higher education institutions are becoming bigger and more complex. Institutions are serving more students in more ways than ever before, and today’s students expect a high level of customer service. To adapt to these changes, many colleges and universities are exploring changes to their back-end infrastructure. In this piece, we outline how we adapted to these changes at the University of Iowa. More...