How human resources can measure program effectiveness

By Carol Patton. As HR professionals, you track all sorts of activities—such as onboarding and employee turnover. While these types of production metrics are important, HR needs to start measuring the effectiveness of its own programs and activities. For example, you may know the number of employees who completed a supervisory training course, but that’s just a one-dimensional metric. You need to determine whether the participants became more skilled at managing others to gauge the course’s true impact in the workplace. More...