Understanding student satisfaction and dissatisfaction: an interpretive study in the UK higher education context

Douglas, J, Douglas, A, McClelland, R and Davies, J. (2014) Understanding student satisfaction and dissatisfaction: an interpretive study in the UK higher education context . Studies in Higher Education, ( ). pp. 1-23.

Abstract

Study exploring student satisfaction and dissatisfaction in two business schools to identify the primary determinants of quality within higher education.

Publication type:

Article

Theme(s) and sub-theme(s):
Quality assurance and enhancement > Student engagement
Quality assurance and enhancement > Enhancement of the learning experience

Authors:

Douglas, J, Douglas, A, McClelland, R and Davies, J

Publication title:

Studies in Higher Education

Official URL:

http://www.tandfonline.com/doi/full/10.1080/03075079.2013.842217