By Eric Stoller. Career services departments/offices should always be engaged (and engaging) on social media. Current students, newly admitted students, prospective students, employers, and alumni should connect and communicate via every single career services social media channel as much as possible. Read more...
Customer Service Is Not A Four-Letter Word ...

We don't like to think of prospective students and their parents as potential customers, because the educational experience we offer is far more complicated than a typical consumer product or service. More...
Tell Internal Audiences First

Having Twins?
By Laura Tropp. I’m still thinking about the announcement that Marissa Mayer, CEO of Yahoo, is expecting twins. Pregnancy is a subject of special interest to me as I have spent much time writing about it (and I’ve been pregnant three times as well). Read more...
Math Geek Mom: Welcome to the U.S.!
By Rosemarie Emanuele. Today I want to write a short note to a visitor who will arrive soon. Unlike the ciphers I teach in Number Theory, this is written in “plain text.”
Dear Pope Francis. Read more...
Doing Our Copyright Homework
By Barbara Fister. When I started library school many years ago, I didn’t realize I would be thinking about copyright on a regular basis. Oh, we posted a copyright notice over every photocopier warning library users to avoid violating the law, but questions about whether something was legal or not came up relatively infrequently in the first decade of my professional life. Read more...
Using Two Cool Tools
By Barbara Fister. Following up on a post from earlier this month, I thought I’d report in a little more detail what it has been like to use a couple of the cool tools I profiled. I should note up front that all of the technical glitches I encountered were user error, mostly because of my preference to learn by messing around rather than reading the manual. Read more...
Things Are Looking Up (Policy-wise)!

When You See Yourself
By Lee Skallerup Bessette. Maria from Sesame Street, or rather the actress and writer Sonia Manzano, is retiring. She has been (rightfully) celebrated as an important Latina role model, and a trailblazer when it came to diverse representation on television (among other things). A bilingual small business owner, wife, and mother, who was also patient and caring and often went toe-to-toe with Oscar the Grouch showing just enough frustration with him, but ultimately always accepting him as a part of the giant community. More...
Looking Beyond the Tale of Two Tech Company Sales
