How To Keep Hostile Jerks From Taking Over Your Online Community

By Stephen Downes - Stephen's Web. How To Keep Hostile Jerks From Taking Over Your Online Community
Cory Doctorow discusses the defusing of discussion trolls. Probably the best advice is "Discussion groups are like uranium: a little pile gives off a nice, warm glow, but if the pile gets bigger, it hits critical mass and starts a deadly meltdown." I'm not sure the methods of the "troll whisperer" he describes are really the way to go. More...