Best Way to Contain a Crisis? Practice

By Doug Lederman. In the case of the Citadel, the answer was 14 minutes, which was the length of an entire event -- some of which was captured in photographs that went worldwide in a matter of moments -- in which a group of student cadets sang Christmas carols while wearing pointy white pillowcases with eyeholes on their heads, evoking the Ku Klux Klan. More...