Customer Learning Conference: 60 Ideas in 60 Minutes
Not all of these ideas are brilliant - after all, they were produced in 60 seconds - but most of them constitute sound advice, and the document as a whole is an excellent framework for anyone thinking about providing customer learning online. More...

Perils of Publication
In any number of fields discoveries are made on an almost daily basis that could pose a public danger. Recent discussion, including this article, has focused on the area of biological research, but of course the possibilities for mayhem are widesprea. More...

Beyond War News, AOL's Broadband Plan May Face a Struggle
AOL has been desperate to attract new revenue, so much so that it has even been selling access to video available for free from indy news sifes (Indy San Fancisco, to be precise). It is moving its online magazines into subscription-only services and has unveiled a new voicemail online service. More...

Macromedia Unveils Future Direction for Internet Applications

To be released in the summer, Macromedia Central will allow Flash to be run on the desktop as well as on websites using a web browser. More...

When a Free Download Isn't Free
There's a lesson in this. When Glenn Fleishman's new book, a hefty 23 megabyte PDF file, was offered for free on his website the number of downloads left his web server staggering under the load and Fleishman facing a $15,000 bandwidth charge from his service provider. More...

A 21st-Century Man: Why is Dante Hot All of a Sudden?
Why has Dante's Inferno suddenly gained in popularity? Perhaps it's because it is lietrature that appeals to a culture that is beginning to think in images rather than words. More...

I Shot the Woolly Mammoth
Some Microsoft staff I met this week have tried to tell me that the software giant has changed its ways. But this item - describing how the company was forced by a South African court because its claims could not be justified - proves otherwise. More...

Harvard släpper kursdatorprogram fritt
The rest of the item is in Swedish, but the important bit is in English: news of a plan coming out of Harvard to distribute open source courseware software. More...

Factors in the Design of Experimental Graphic Displays
Really nice article arguing that the arrangement of graphical elements in an illustration can significantly affect recall, and further. The author identifies three major dimensions of graphical organization, those involving perceptual, congnitive and constructivist factors, and argues that confounding those factors may have had an impact on previous studies of graphical organization. More...

Repository in a Box
This link is mostly a reminder for myself: I need to spend much more time here to evaluate whether it is what it appears to be after a quick read. "Repository in a Box is a software package for creating WWW metadata repositories. Metadata is information that describes reusable objects, such as software. More...