The struggle and success of services internationalisation

By Hans-Georg van Liempd. Dutch research institutions have nice international strategies, the challenge is implementing them. In most cases, implementation is about increasing exchanges, starting new English-taught programmes, improving international partnerships, etc. This programme was about something else. We organised workshops and meetings with international students and employees to find out what services could be improved at Tilburg University and, based on these discussions, started several projects under four core domains: language, culture, integration, and services. More...