By Deborah Maue. "Customer service" can be a four-letter word on campus. By Teresa Valerio Parrot. When a crisis (or perceived crisis) hits a campus, the go-to prioritization for leaders’ communications seems to be media first with all other audiences following a distant and undifferentiated second. More...
By Laura Tropp. I’m still thinking about the announcement that Marissa Mayer, CEO of Yahoo, is expecting twins. Pregnancy is a subject of special interest to me as I have spent much time writing about it (and I’ve been pregnant three times as well). Read more...
By Rosemarie Emanuele. Today I want to write a short note to a visitor who will arrive soon. Unlike the ciphers I teach in Number Theory, this is written in “plain text.”
Dear Pope Francis. Read more...
By Barbara Fister. When I started library school many years ago, I didn’t realize I would be thinking about copyright on a regular basis. Oh, we posted a copyright notice over every photocopier warning library users to avoid violating the law, but questions about whether something was legal or not came up relatively infrequently in the first decade of my professional life. Read more...
By Barbara Fister. Following up on a post from earlier this month, I thought I’d report in a little more detail what it has been like to use a couple of the cool tools I profiled. I should note up front that all of the technical glitches I encountered were user error, mostly because of my preference to learn by messing around rather than reading the manual. Read more...
By Tracy Mitrano. As Director of IT Policy at Cornell University and DMCA officer in years of the “Copyright Wars,” I was on the front lines. Cornell created a DMCA process (that the Higher Education Opportunity Act absorbed in its regulations as an example of compliance), we synched these events with authorities on campus (Judicial Administration; Human Resources and Provost’s Office for students non-academic and academic staff). Read more...
By Lee Skallerup Bessette. Maria from Sesame Street, or rather the actress and writer Sonia Manzano, is retiring. She has been (rightfully) celebrated as an important Latina role model, and a trailblazer when it came to diverse representation on television (among other things). A bilingual small business owner, wife, and mother, who was also patient and caring and often went toe-to-toe with Oscar the Grouch showing just enough frustration with him, but ultimately always accepting him as a part of the giant community. More...
By Kenneth C. Green. It has been an interesting summer for some of the companies that are major software and service providers to colleges and universities. On July 29th Reuters reported that Blackboard’s owner, Providence Equity Partners, was planning to sell the company at auction. Read more...
By DeWitt Scott. Traditionally, graduate school has focused on preparing students to become future scholars who seek to live a life of the mind, produce cutting edge research, and become professors at 4-year institutions. Read more...
