Student-Aid Group Recommends Steps to Improve Loan Servicing for Borrowers

By Chronicle Staff. Report: “NASFAA Task Force Report: Servicing Issues”Organization: National Association of Student Financial Aid Administrators
Summary: The National Association of Student Financial Aid Administrators conducted a survey of its members to identify problems in the student-loan-servicing industry, which has drawn scrutiny from consumer advocates and federal regulators. A task force convened by the group and the National Direct Student Loan Coalition surveyed more than 2,200 financial-aid administrators at more than 1,500 institutions, and released a report offering six recommendations for improving the loan-servicing industry. More...