Canalblog
Editer l'article Suivre ce blog Administration + Créer mon blog
Formation Continue du Supérieur
7 décembre 2014

Customer Service and Non-Traditional Higher Ed: Committing to the Concierge Model

The EvoLLLutionBy  - EvoLLLution. The concierge model of customer service—which should more aptly be named student service for universities—really emanates from private industry, the tourism industry more specifically. If you’re in a hotel, the concierge is the face of the hotel for customers. They can guide customers according to what their needs are, they can create an experience that is seamless, they problem solve. More...

Commentaires
Newsletter
49 abonnés
Visiteurs
Depuis la création 2 783 012
Formation Continue du Supérieur
Archives