Customer Service and Non-Traditional Higher Ed: Committing to the Concierge Model

By Brent Chrite - EvoLLLution. The concierge model of customer service—which should more aptly be named student service for universities—really emanates from private industry, the tourism industry more specifically. If you’re in a hotel, the concierge is the face of the hotel for customers. They can guide customers according to what their needs are, they can create an experience that is seamless, they problem solve. More...