07 décembre 2014

Three Ways to Build Student Accountability Through Great Customer Service

The EvoLLLutionBy  - EvoLLLution. The balancing act of customer service and student accountability can be a delicate one. We do think of our students as customers, but if an institution enables students’ bad habits in the name of customer service, it has missed an opportunity to build student accountability, and has also fostered a culture that lacks process (possibly putting it at compliance risk). More...

Posté par : pcassuto à - - Permalien [#]