Cannot Have Shared Services Without Stakeholder Buy-In

By Kathleen Bienkowski - EvoLLLution. 1. Why is it critical for institutional leaders to get buy-in from staff and faculty when undertaking a major initiative to create efficiencies across the institution?
The success of an SSO is ultimately dependent on the satisfaction levels of their customer base. No matter how well the SSO performs against operational/objective metrics, if the customer-set data is negative, the SSO will not succeed. More...