What We Talk About When We Talk About Customer Service

By David Perry - Chronicle Vitae. “Hello, my name is Steve Tallant, and I am the president of Texas A&M University at Kingsville. I understand you have some questions regarding how we run this university, and I’d like to tell you I’ve been keeping up with your blog.”
I received this call just after The Chronicle published a piece of mine that criticized Texas A&M University at Kingsville for describing faculty jobs—indeed, every job—as customer-service providers. See more...