10 avril 2014

There are enough employees in the workforce: training them is key

http://beta.images.theglobeandmail.com/media/www/images/flag/gam-masthead.pngBy Chad Gaffield And Brent Herbert-Copley. Former U.S. secretary of state Donald Rumsfeld made headlines in 2002 when he mused about the “known knowns,” “known unknowns” and “unknown unknowns” of anti-terrorism operations. His remarks may have become fodder for late-night talk show hosts, but they also captured succinctly some of the challenges of making decisions under conditions of uncertainty and imperfect knowledge. Read more...
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