College IT Employees Face Shifts in Responsibilities

By Lawrence Biemiller. As email and other information services migrate to the cloud, colleges’ information-technology employees are spending less of their time running complex in-house systems and more helping faculty members and administrative colleagues—as well as students—make the most of services provided by companies like Google. That shift puts a premium on the employees’ “soft skills” in communication, relationship building, and project management rather than on technical expertise. More...