Student complaints guidance ‘not always followed’, says OIA

By Jack Grove. Many universities are still failing to follow official guidance on when to report student complaints to the sector’s ombudsman, it has been warned.
Announcing the publication of its 2012 annual letters, which set out the complaints record of all universities under the OIA scheme, Rob Behrens, chief executive of the watchdog, said not all institutions were following the organisation’s guidance on when to declare student complaints. Read more...