Kang Soon Chen. SINCE commencing operations in February, Education Malaysia Global Services (EMGS) has been plagued by complaints on its inefficiency in processing visa applications for foreign students intending to study in local private institutions of higher learning (IPTS). 
Chief executive officer Mohd Yazid Abd Hamid was frank in acknowledging that EMGS had failed to achieve its client charter of processing the visas within 14 working days in some cases. 
“A lot of the delays were caused by incomplete documentation submitted by some IPTS operators (institutions). In the case of the student from Brunei who was stranded in the country, his college was partly responsible for being late in making the necessary payment,” said Mohd Yazid. 
The student Mohammad Wazini Awang had been left without a passport and visa for four months and it was reported that the IPTS concerned bypassed EMGS and applied directly to the Immigration Department. More...